Telecom Expense Analyst (Telecom Billing & Assurance) Job at Purple Drive, Morristown, NJ

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  • Purple Drive
  • Morristown, NJ

Job Description

Job Description - Telecom Expense Analyst (Telecom Billing & Assurance)

Role: Telecom Expense Analyst / ITSM Telecom Analyst

Experience: 6-8 Years

Domain: Telecom Expense Management (TEM) / ITSM

About the Role

We are looking for a Telecom Expense Analyst with strong expertise in telecom billing, assurance, and expense management .

The ideal candidate will be responsible for managing telecom inventory, validating billing accuracy, optimizing telecom costs, and driving platform consolidation initiatives across the enterprise.

Key Responsibilities

Telecom Billing & Expense Management

  • Analyze and validate telecom billing data across services such as DIA, Broadband, MPLS, and other data circuits
  • Perform billing audits, verification, and charge-back analysis to ensure cost accuracy
  • Identify cost-saving opportunities and support telecom expense optimization initiatives
  • Ensure compliance with contracts, SLAs, and telecom vendor agreements

Inventory & Platform Management

  • Maintain and consolidate telecom inventory and billing platforms into a unified system
  • Work with tools like Calero (Telecom Expense Management platform)
  • Drive TEM platform integration, migration, and reporting standardization
  • Publish accurate metrics and dashboards for management reporting

Reporting & Forecasting

  • Develop and maintain reports, KPIs, and dashboards related to telecom spend
  • Forecast monthly and quarterly telecom run rates
  • Provide insights into usage trends, cost drivers, and optimization opportunities

Vendor & Stakeholder Management

  • Collaborate with telecom carriers, IT teams, finance, and accounts payable
  • Manage and monitor vendor SLAs, contracts, and performance metrics
  • Participate in RFP processes, vendor evaluations, and contract negotiations
  • Support Quarterly Business Reviews (QBRs) with vendors

⚙️ Process Improvement & Operations

  • Develop processes for ordering, provisioning, and disconnecting telecom services
  • Streamline telecom operations and improve billing lifecycle processes
  • Support audit, compliance, and regulatory requirements
  • Lead or support large-scale telecom transformation projects

Required Skills & Experience

  • 6-8 years of experience in Telecom Expense Management / Telecom Billing / ITSM
  • Strong knowledge of:
    • Telecom billing and assurance processes
    • Telecom inventory management
    • Data circuits (DIA, MPLS, Broadband)
  • Hands-on experience with TEM tools (e.g., Calero or similar platforms)
  • Experience in billing audits, cost optimization, and financial analysis
  • Strong understanding of SLAs, contracts, and vendor management
  • Proficiency in data analysis, reporting, and dashboarding

Preferred Skills

  • Experience with telecom platform consolidation and migration
  • Knowledge of ITSM processes and tools
  • Familiarity with regulatory compliance (BSA, AML, OFAC)
  • Experience in project management and process improvement initiatives

Job Tags

Contract work

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