Job Description

Salary: $99,100 - 132,100 per year Requirements:

• Were looking for a degree or equivalent practical experience.
• We typically need 7+ years of relevant experience.
• We want strong experience as a Business Systems Analyst supporting Salesforce CRM, especially Sales and Service Cloud.
• We value experience with Salesforce Marketing Cloud and/or Marketo in a marketing automation setting.
• We look for advanced capability in requirements gathering, stakeholder coordination, and business process modeling.
• We need someone who can convert complex business needs into scalable technical solutions.
• We expect a solid understanding of CRM and marketing workflows, including lead lifecycle, campaign management, and customer engagement.
• We prefer experience with cross-platform integrations and data flows between CRM and marketing systems.
• We value proficiency with Agile methods and tools such as Jira or Azure DevOps.
• We need strong analytical thinking, problem-solving ability, and communication skills.
• We look for someone who can influence stakeholders and align business and IT priorities.
• Experience in large enterprise environments with formal governance is important.
• Salesforce certifications, such as Administrator, Business Analyst, or Advanced Admin, are a plus.
• Marketing certifications in Marketing Cloud or Marketo are a plus.
• Experience with Sales Cloud pipeline and forecasting is preferred.
• Experience with Service Cloud case management and Omni-Channel is preferred.
• Hands-on exposure to Marketing Cloud Journey Builder and Email Studio, or Marketo campaign design and execution, is preferred.
• Knowledge of CRM-marketing integration patterns and customer data synchronization is preferred.
• Familiarity with customer data platforms, segmentation, and personalization strategies is preferred.
• Experience with data analysis, reporting, and data quality frameworks is preferred.
• Exposure to AI-driven marketing and CRM capabilities, such as Einstein, predictive analytics, and automation, is preferred.
• Experience in Agile at scale and enterprise delivery models is preferred.
• Experience in regulated or highly governed environments is preferred.

• We lead end-to-end business analysis efforts across Salesforce CRM, Marketing Cloud, and Marketo.
• We partner with business leaders, marketing teams, and IT to shape strategy, priorities, and solution direction.
• We facilitate complex requirements workshops, stakeholder alignment sessions, and solution discussions.
• We translate business goals into detailed functional and technical requirements, including user stories and acceptance criteria.
• We establish and maintain requirements governance, traceability, and documentation standards.
• We drive process analysis and optimization across CRM and marketing workflows, including lead management, case management, campaign execution, and customer journeys.
• We influence solution design by working closely with architects and development teams.
• We perform advanced impact analysis, data analysis, and solution evaluation to support decisions.
• We lead UAT strategy, planning, and execution to confirm solutions meet business objectives.
• We identify opportunities for automation, AI enablement, and improved customer experience across platforms.
• We ensure alignment with enterprise architecture, data governance, security, and compliance requirements.
• We mentor junior analysts and promote best practices across the BA community.
• We support cross-platform integration initiatives across CRM, Marketing Cloud, Marketo, and enterprise data systems.

• AI
• Azure
• Cloud
• CRM
• DevOps
• Support
• JIRA
• Marketing
• Salesforce
• Security

More:

We are McKesson, an impact-driven Fortune 10 healthcare company that helps make quality care more accessible and affordable through insights, products, and services. We foster a culture where people can grow, contribute meaningfully, and bring new ideas to shape the future of health. For this Senior Business Systems Analyst role, we are looking for someone to help advance CRM and marketing capabilities across Salesforce and Marketo, while working in a collaborative enterprise environment. We offer a competitive Total Rewards package, including base pay, and may provide additional compensation such as annual bonus or long-term incentive opportunities. The base pay range for this position is $99,100 to $132,100. We are committed to equal employment opportunity and welcome applicants from all backgrounds.

last updated 29 week of 2026

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