Position Summary: The Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Lead will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Supervisory Responsibilities:
• Oversees the shift workflow of the department.
• Handles discipline of employees in accordance with company policy.
• Keep accurate logs throughout your scheduled shift
• Must be able to frequently prepare written reports and logs in neat, legible handwriting
Detailed Duties/Responsibilities:
• Must be able to read and understand all operating procedures and instructions
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Ability to handle crisis situations at the client site, calmly and efficiently
• Work in various environments such as cold weather, rain/snow or heat
• Maintain the security and safety of the hospital community
• Patrol the facility, ensuring the continual safety and security of all hospital staff, patients and visitors
• Maintain a physical presence within the hospital facility; serving as a visible deterrent to illegal activity
• Positively contribute to the overall patient experience by providing superior customer care
• Provide an empathetic approach to managing patient aggression
• Write detailed and accurate reports outlining any incidents that occur on the property
• Respond to emergency situations that require security assistance
Required Skills/Abilities:
• Effective verbal and written communication skills.
• Effective interpersonal and customer service skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
Education and Experience:
• Must be at least 18 years old
• High school diploma or equivalent.
• At least two years’ related experience required
Physical Requirements:
• Occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders occasionally during shift
• Stand or walk on various surfaces for long periods of time
THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.
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