Job Description

American Heritage - Dispatch Position

Are you passionate about making a difference in your community? Do you have proficient computer skills and enjoy working in a collaborative environment?

Join American Heritage as a Dispatch Operator and be part of a community dedicated to excellence and innovation. As a highly skilled and motivated individual, you will have the opportunity to work in a technology-forward position, ensuring the safety and security of our clients.

What We Offer:

• Full-time position with an average of 40 hours per week
• Superior benefits including Medical, Dental, Vision, Life Insurance, and more

Job Requirements:

• Minimum 1 year of call center or dispatch operator experience
• Proficient computer skills and software knowledge
• Ability to type a minimum of 35 words per minute
• Valid driver’s license and clean driving record
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills

Responsibilities:

• Maintain communication, video, and computer equipment
• Coordinate information for pass-downs with Operations
• Answer calls promptly and dispatch appropriately
• Monitor alarm signals and deploy personnel as needed
• Ensure all shifts are fully manned
• Utilize effective communication skills in a collaborative environment

American Heritage Care Culture

At American Heritage, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement. [palamerican.com]

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our Monthly CARE awards —celebrating contributions at every level.
• With a promotion-from-within philosophy , ongoing training, and advancement opportunities, we support long-term career growth for our team members.

American Heritage is an Equal Opportunity Employer . We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

American Heritage provides a full suite of private contract security and patrol services with a customer-focused culture that is unique to the industry. We are able to tailor our offerings to clients' needs due in-part to our well-trained personnel with varied backgrounds that include law enforcement, private security, customer service, and military experience.

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