Job Description

About the Role

As an OMEX Expert, you will play a pivotal role in shaping strategic initiatives that enhance how we deliver P&C commercial insurance solutions. You will analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows across both Property and Casualty lines of business . You will drive transformation anchored in OMEX’s four core pillars— people, process, systems, and data —and help build a more efficient, digital, and AI‑enabled operating environment.

Your expertise across P&C will support the redesign of submissions, underwriting, pricing, policy administration, and claims processes. You will also identify and champion opportunities to integrate Artificial Intelligence and automation into critical P&C workflows.

Key Responsibilities

• Lead end-to-end process transformation initiatives across P&C value chain to enhance operational efficiency and business impact.
• Conduct comprehensive analyses to identify inefficiencies, friction points, and improvement opportunities across the P&C operating model.
• Develop and implement standardized operating procedures and best practices.
• Apply Lean and Six Sigma methodologies to reduce waste and improve consistency across workflows.
• Manage improvement projects using structured project management approaches to ensure on-time, high‑quality delivery.
• Facilitate cross-functional collaboration across line of business and functional teams.
• Create, track, and communicate KPIs that measure process performance and quantify the impact of improvement initiatives on metrics such as cycle time, expense ratio, loss ratio, productivity, and customer satisfaction.
• Drive change management efforts to ensure smooth adoption of new processes and technology across P&C business teams.
• Identify opportunities for digitalization, automation, and AI integration within P&C workflows.
• Monitor industry trends and competitive insights to embed P&C best practices into transformation initiatives.
• Partner with IT to design and implement technology solutions that enhance P&C operational outcomes.

About the Team

The Operational Model Excellence team is a global transformation function dedicated to evolving end‑to‑end operating models across Lines of Business, Integrated Platforms, and Global Functions. OMEX drives operational rigor, user relief, and capability building by applying a unified framework across people, process, systems, and data .

About You

You are a process‑oriented professional with strong analytical capabilities and a passion for continuous improvement. You excel at leading cross-functional efforts and thrive in dynamic environments where you can apply structured problem solving to improve operational performance.

Your understanding of both Property and Casualty insurance allows you to navigate a wide range of underwriting, claims, and risk scenarios. You are skilled at translating complex insurance concepts into practical operational solutions that drive measurable business value and enhance customer experience across P&C.

What We’re Looking For

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Insurance, or related discipline
• Minimum 8 years of experience in operational excellence, process improvement, or similar roles, including at least 3 years in commercial P&C insurance
• Strong understanding of P&C operations (submissions processing, underwriting workflows, risk assessment, policy administration, and claims processes)
• Proven track record delivering measurable business value through transformation initiatives in P&C
• Solid project management experience across complex, cross‑functional projects

Nice to Have:

• Lean or Six Sigma certification (Green Belt or Black Belt)
• Knowledge of automation and AI technologies (RPA, workflow automation, ChatGPT, Copilot, Palantir AIP)
• Familiarity with regulated insurance environments
• Broad understanding of commercial P&C products and market dynamics
• Experience fostering continuous improvement cultures
• Exposure to multinational P&C portfolios
• Experience optimizing processes involving brokers, TPAs, and other external stakeholders
• Ability to balance operational efficiency with risk management and compliance

The position location is flexible to either our Windsor, CT or Kansas City, MO offices. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. 

The estimated base salary range for this position is $88,000 to $132,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

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